Terms of Service

1. Acceptance of Terms

1.1 Legal Agreement

These Terms of Service constitute a legally binding agreement between you and Sonnet Money Corp. By accessing or using our service, you agree to be bound by these terms. If you do not agree to these terms, you must not use our service.

1.2 Agreement to Terms

By creating an account, accessing, or using Sonnet Money's website, mobile application, or services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

1.3 Legal Capacity

You represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into this agreement
• You are not prohibited by Canadian law from using our Service
• All information you provide is accurate and complete

1.4 Electronic Agreement

This agreement is formed electronically when you indicate acceptance by clicking "I agree," creating an account, or using our Service. This electronic agreement is as valid as a written contract under Canadian electronic commerce laws.

2. Company Information

3. Service Description

3.1 Sonnet Money Platform

Sonnet Money provides a personal financial tracking and management platform that includes:

• Manual financial data entry and organization tools
• Real-time financial dashboard and reporting
• Cash flow tracking and forecasting based on your inputs
• Net worth tracking and analysis
• Spending categorization and budget management
• Financial goal setting and monitoring

Important: Our service is a manual tracking platform. We do not connect to your bank accounts, process payments between users, or facilitate financial transactions. All financial data is manually entered by you.

3.2 Service Availability

We strive to provide continuous service availability but do not guarantee uninterrupted access. We may temporarily suspend service for maintenance, updates, or technical issues with reasonable notice when possible.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of the Service.

4. Account Registration and Security

4.1 Account Creation

To use our Service, you must create an account by providing accurate and complete registration information. You agree to:

• Provide truthful, accurate, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access

4.2 Account Security

You are responsible for all activities that occur under your account. We recommend using strong passwords and enabling multi-factor authentication when available.

4.3 Account Monitoring

We may monitor accounts for security purposes and compliance with these Terms. We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.

5. User Responsibilities and Conduct

5.1 General Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Comply with all applicable Canadian federal and provincial laws
• Provide accurate financial information
• Maintain the security of your financial accounts
• Report security vulnerabilities or concerns promptly

5.2 Financial Information Accuracy

While we strive to provide accurate financial data, you are responsible for:

• Verifying the accuracy of imported financial data
• Reconciling accounts and transactions
• Making financial decisions based on verified information
• Consulting qualified financial professionals for advice

5.3 Information Security

You must maintain the security of your account and the financial information you enter into our Service.

6. Prohibited Uses

6.1 You May Not:

• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble our software
• Use automated tools to access or interact with our Service without permission
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt our Service or servers
• Share your account credentials with third parties
• Use the Service to violate any laws or regulations
• Impersonate others or provide false identity information
• Use the Service for competitive analysis or to develop competing products

6.2 Commercial Use

The Service is intended for personal use only. Commercial use requires our written consent and may be subject to additional terms and fees.

7. Financial Data and User Responsibilities

7.1 Manual Data Entry

Our Service operates on a manual data entry model. By using our Service, you agree to:

• Manually input accurate financial information
• Regularly update your financial data
• Verify the accuracy of all entered information
• Maintain the confidentiality of your login credentials

7.2 Data Accuracy Responsibility

You are solely responsible for:

• The accuracy and completeness of all data you enter
• Keeping your financial information up to date
• Verifying calculations and projections
• Making financial decisions based on your own due diligence

7.3 No Bank Connections

We do not connect to your financial institutions or access your bank accounts. We do not store your banking credentials or process financial transactions on your behalf.

8. Payment Terms and Billing

8.1 Subscription Plans

Our Service may be offered through various subscription plans with different features and pricing. Current pricing is available on our website.

8.2 Payment Processing

• Subscription fees are billed in advance on a recurring basis
• Payments are processed through secure third-party payment processors
• All fees are in Canadian dollars unless otherwise specified
• Applicable taxes will be added to your subscription fee

8.3 Free Trial

We may offer free trial periods for new users. Trial terms will be specified during registration. Your subscription will automatically begin at the end of the trial period unless cancelled.

8.4 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• Refunds are generally not provided for unused portions of subscription periods
• Refunds may be provided at our discretion for technical issues or billing errors

8.5 Payment Failures

If payment fails, we may suspend your account after reasonable notice. Your account will be reactivated upon successful payment of outstanding amounts.

9. Intellectual Property Rights

9.1 Our Rights

Sonnet Money and its licensors own all rights, title, and interest in:

• The Sonnet Money software, platform, and technology
• Trademarks, logos, and brand elements
• Content, designs, and user interfaces
• Algorithms, methodologies, and know-how
• Documentation and support materials

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our Service for personal financial management purposes in accordance with these Terms.

9.3 Your Content

You retain ownership of your financial data and personal information. By using our Service, you grant us a limited license to process your data as described in our Privacy Policy.

9.4 Feedback

Any suggestions, feedback, or ideas you provide about our Service become our property and may be used without compensation or attribution.

10. Privacy and Data Protection

10.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information and is incorporated into these Terms by reference.

10.2 Data Processing

By using our Service, you consent to the processing of your personal and financial information as described in our Privacy Policy and as necessary to provide the Service.

10.3 Canadian Privacy Laws

We comply with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy legislation.

11. Disclaimers and Limitations

11.1 Service "As Is"

Our Service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by Canadian law, we disclaim all warranties, including:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding data accuracy or completeness
• Warranties of uninterrupted or error-free service
• Warranties regarding third-party services or integrations

11.2 Financial Data and Accuracy Disclaimer

YOU ACKNOWLEDGE AND AGREE THAT:

• Sonnet Money is NOT responsible for the accuracy, completeness, or reliability of any data you manually enter into the Service
• All calculations, projections, forecasts, and analytics are estimates only and should not be relied upon as guarantees of future financial outcomes
• Cash flow forecasts may be inaccurate due to unforeseen circumstances, market changes, or incomplete data
• Budget recommendations and spending analysis are based solely on historical data you provide and may not reflect future circumstances
• Net worth calculations depend entirely on the accuracy of asset and liability values you enter
• We do not verify the accuracy of any financial data you input into the Service
• Errors in manual data entry are your sole responsibility
• The Service is a tracking and planning tool, not a prediction or guarantee of financial outcomes

11.3 No Financial, Investment, Tax, or Legal Advice

SONNET MONEY IS NOT A FINANCIAL ADVISOR, INVESTMENT ADVISOR, TAX ADVISOR, LEGAL ADVISOR, OR BROKER.

• The Service provides information and tools only; it does not constitute professional advice of any kind
• We are not licensed to provide financial, investment, tax, accounting, legal, or insurance advice
• No content within the Service should be construed as a recommendation to buy, sell, or hold any financial instrument or investment
• Tax calculations, if any, are for informational purposes only and should not replace professional tax advice
• You must consult with qualified licensed professionals (CPAs, financial advisors, lawyers) before making any financial, investment, tax, or legal decisions
• Any financial decisions you make based on data or insights from the Service are made at your own risk

11.4 No Guarantee of Financial Results

We make no representations, warranties, or guarantees that use of the Service will:

• Result in any particular financial outcome or improvement in your financial situation
• Help you achieve your savings, investment, or financial goals
• Prevent financial losses, overdrafts, missed payments, or other financial problems
• Improve your credit score, net worth, or financial health
• Be accurate, complete, or suitable for your specific financial circumstances

11.5 Service Availability and Performance

We do not warrant or guarantee that:

• The Service will be available at all times without interruption, delay, or errors
• Any defects, bugs, or errors will be corrected
• The Service will be free from viruses, malware, or other harmful components
• The Service will meet your requirements or expectations
• Data will always be backed up or recoverable in the event of system failure
• Third-party integrations or services will function correctly

You acknowledge that internet-based services may be subject to outages, slowdowns, server failures, and other technical issues beyond our control.

11.6 Third-Party Information and Services

The Service may include information, data, or links from third parties. We are not responsible for:

• The accuracy, completeness, or timeliness of third-party information
• The availability or performance of third-party services or websites
• Any damages resulting from your use of third-party services
• The privacy practices or content of third-party websites or services

11.7 User Error and Data Loss

YOU ARE SOLELY RESPONSIBLE FOR:

• Maintaining your own backup copies of any data you enter into the Service
• Verifying the accuracy of all data, calculations, and reports before relying on them
• Any consequences resulting from errors in data entry or interpretation
• Ensuring your use of the Service complies with applicable laws and regulations

We are not liable for any data loss, corruption, or deletion, regardless of cause.

11.8 Statutory Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Canadian consumer protection laws that cannot be excluded, restricted, or modified by agreement.

11.8 Statutory Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Canadian consumer protection laws that cannot be excluded, restricted, or modified by agreement.

12. Limitation of Liability

12.1 General Limitation

To the maximum extent permitted by Canadian law, our total aggregate liability to you for any and all claims arising from or related to the Service, whether in contract, tort (including negligence), strict liability, or any other legal theory, will not exceed the greater of:

• The total amount you paid to Sonnet Money for the Service in the 12 months immediately preceding the claim; or
• One hundred Canadian dollars (CAD $100.00)

12.2 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY CANADIAN LAW, WE WILL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, exemplary, or punitive damages
• Lost profits, revenues, sales, business, or business opportunities
• Loss of anticipated savings or business income
• Loss of data, information, or files
• Loss of goodwill or reputation
• Business interruption or downtime
• Cost of substitute services or procurement
• Personal injury, pain and suffering, or emotional distress

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.

12.3 Financial Decisions and Investment Losses

WE ARE NOT LIABLE FOR ANY FINANCIAL LOSSES OR DAMAGES RESULTING FROM:

• Your financial decisions, investments, or transactions made based on information, data, or insights from the Service
• Investment losses, portfolio declines, or market losses of any kind
• Missed financial opportunities or failed investments
• Changes in net worth, asset values, or portfolio performance
• Inaccurate or incomplete cash flow forecasts or projections
• Budget overruns, overspending, or failure to meet savings goals
• Missed bill payments, late fees, overdraft charges, or interest charges
• Tax liabilities, penalties, or interest resulting from inaccurate tax calculations or advice
• Credit score impacts, loan denials, or adverse credit decisions
• Any reliance on calculations, projections, forecasts, or recommendations provided by the Service

12.4 Data Accuracy and User Error

WE ARE NOT LIABLE FOR:

• Inaccurate or incomplete data you manually enter into the Service
• User errors in data entry, calculation interpretation, or report generation
• Financial decisions made based on incorrect or incomplete data you provided
• Consequences of not verifying data accuracy before relying on Service outputs

12.5 Service Interruptions and Technical Issues

WE ARE NOT LIABLE FOR DAMAGES ARISING FROM:

• Service outages, downtime, slowdowns, or unavailability
• Software bugs, errors, glitches, or malfunctions
• Data loss, corruption, or deletion
• Security breaches, unauthorized access, or hacking attempts (unless caused by our gross negligence)
• Compatibility issues with your devices, browsers, or operating systems
• Failures of third-party services, internet providers, or hosting infrastructure

12.6 Force Majeure

We are not liable for any delays, failures, or damages caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, fires, floods, earthquakes, or severe weather
• Acts of war, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Power outages, telecommunications failures, or internet disruptions
• Third-party service provider failures or breaches
• Strikes, labor disputes, or supplier shortages

12.7 Multiple Claims

The limitations in this Section apply to all claims in aggregate. Multiple claims will not increase the maximum liability amount stated in Section 12.1.

12.8 Essential Terms

You acknowledge that these limitations of liability are essential terms of this Agreement. Without these limitations, we would not be able to provide the Service at the current pricing.

12.9 Statutory Rights

Nothing in this Section limits liability that cannot be limited under Canadian consumer protection laws, including liability for death or personal injury caused by our negligence or fraud.

13. Indemnification

13.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Sonnet Money, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Violation of these Terms
• Violation of any laws or third-party rights
• Unauthorized access to your accounts
• Your financial decisions or transactions

13.2 Limitations

This indemnification obligation is subject to any limitations imposed by applicable Canadian consumer protection laws.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Using the account closure feature in your settings
• Contacting our customer support
• Cancelling your subscription

14.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay required fees
• Pose a security risk to our Service or other users

14.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your data will be handled according to our Privacy Policy
• Outstanding fees remain due and payable
• Provisions that should survive termination will remain in effect

14.4 Data Export

Before termination, you may export your data using our available export tools. We are not obligated to provide data in specific formats after termination.

15. Dispute Resolution and Arbitration

15.1 Agreement to Arbitrate

You and Sonnet Money agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved by binding arbitration, except as specified below.

Arbitration uses a neutral arbitrator instead of a judge or jury, has more limited discovery than court proceedings, and is subject to very limited review by courts. You agree that you are waiving your right to a trial by jury.

This arbitration agreement is governed by the Federal Arbitration Act in all respects where applicable, and otherwise by Canadian arbitration law.

15.2 Exceptions to Arbitration

Notwithstanding Section 15.1, the following disputes are NOT subject to arbitration:

• Small Claims Court: Either party may bring an individual action in small claims court (or the provincial equivalent) if the claim qualifies
• Intellectual Property: Claims involving intellectual property rights, trademarks, copyrights, or patents
• Injunctive Relief: Either party may seek injunctive or equitable relief in court to prevent actual or threatened infringement or misappropriation of intellectual property rights

15.3 Pre-Arbitration Notice and Informal Dispute Resolution

Before filing for arbitration, you must first send a written Notice of Dispute ("Notice") to:

The Notice must:

• Describe the nature and basis of the Dispute
• Set forth the specific relief sought, including the amount of any monetary damages
• Include your contact information and account details

After receiving your Notice, we will attempt to resolve the Dispute informally. If we cannot reach an agreement within 60 days after receipt of the Notice, either party may commence arbitration. You agree that this 60-day informal resolution period is mandatory.

15.4 Arbitration Procedures

If informal resolution fails, the arbitration will be conducted as follows:

15.4.1 Arbitration Administrator

The arbitration will be administered by:

• For Canadian residents: ADR Institute of Canada (ADR Canada) or a comparable Canadian arbitration organization
• The arbitration will be conducted under the rules of the selected administrator, as modified by this Agreement

15.4.2 Arbitrator Selection

The arbitrator will be selected according to the administrator's rules. The arbitrator must:

• Be a lawyer licensed to practice law in Canada with at least 10 years of experience
• Have expertise in technology, consumer contracts, or commercial disputes
• Be neutral and impartial

15.4.3 Arbitration Location and Format

• The arbitration will be conducted in the province where you reside or online via videoconference, at your option
• For claims under CAD $10,000, the arbitration will be conducted solely on written submissions unless you request a hearing
• For claims over CAD $10,000, either party may request a hearing

15.4.4 Arbitration Costs

• Each party will be responsible for their own costs, including their own attorney's fees
• We will pay the arbitrator's fees and administrative fees if your claim is for less than CAD $10,000
• If the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose, the payment of fees will be governed by the administrator's rules

15.5 Arbitration Decision

The arbitrator's decision will:

• Be in writing and include findings of fact and conclusions of law
• Be final and binding on the parties (except for any right of appeal under the applicable arbitration rules)
• Be enforceable in any court with jurisdiction
• Be limited to resolving the individual parties' dispute only

The arbitrator may award any relief that would be available in court, but only to the extent necessary to provide relief warranted by your individual claim. The arbitrator cannot award relief for or against anyone who is not a party to the arbitration.

15.6 CLASS ACTION WAIVER

YOU AND SONNET MONEY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION OR PROCEEDING.

Unless both you and Sonnet Money agree otherwise, the arbitrator may not:

• Consolidate more than one person's claims
• Preside over any form of representative, class, or collective proceeding
• Award relief to anyone other than you individually

If this Class Action Waiver is found to be unenforceable for any reason, then the entire arbitration agreement in Section 15 shall be null and void, and any Dispute will be resolved in court as specified in Section 16.

15.7 Mass Arbitration

If 25 or more similar claims are asserted against Sonnet Money by different parties represented by the same or coordinated counsel (a "Mass Arbitration"), you acknowledge and agree that resolution of your claim might be delayed.

In a Mass Arbitration, all claims will be resolved individually through binding arbitration, but the administrator may implement bellwether proceedings or other case management protocols to efficiently resolve the claims.

15.8 Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must send written notice to legal@sonnetmoney.ca within 30 days of first accepting these Terms. Your opt-out notice must include:

• Your full name
• Your email address associated with your account
• A clear statement that you wish to opt out of the arbitration agreement

If you opt out, you and Sonnet Money will not be bound by this arbitration agreement, but all other parts of these Terms will continue to apply. Opting out will not affect any other terms of your relationship with Sonnet Money.

15.9 Changes to Arbitration Terms

If we make any material changes to this Section 15 (other than a change to the notice address), you may reject the change by sending written notice within 30 days of the change to legal@sonnetmoney.ca. If you reject the change, your account will be governed by the arbitration terms that were in place when you first accepted these Terms.

15.10 Survival

This arbitration agreement will survive:

• Termination of your account
• Termination of these Terms
• Cancellation of your subscription
• Any bankruptcy proceeding by either party

15.11 Consumer Rights Preserved

Nothing in this arbitration agreement prevents you from:

• Filing a complaint with a Canadian consumer protection agency
• Bringing a claim before a small claims court (as permitted in Section 15.2)
• Exercising any mandatory consumer rights under applicable Canadian law that cannot be waived by agreement

16. Canadian Law and Jurisdiction

16.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

16.2 Jurisdiction

Subject to the arbitration agreement in Section 15, any legal proceedings will be conducted in the courts of Ontario, Canada. You consent to the personal jurisdiction of these courts.

16.3 Language

These Terms are written in English. If translated into other languages, the English version prevails in case of conflicts. Les parties conviennent que la présente convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais. (The parties agree that this agreement and all related documents be drafted in English.)

17. Changes to Terms

17.1 Modifications

We may update these Terms to reflect changes in our Service, legal requirements, or business practices. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

17.2 Acceptance of Changes

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms, unless the changes require explicit consent under applicable law.

17.3 Rejection of Changes

If you disagree with material changes, you may terminate your account before the changes take effect.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Sonnet Money regarding the Service.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

18.5 Notices

Legal notices will be sent to your registered email address. You are responsible for keeping your contact information current.

18.6 Relationship

These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Sonnet Money.

19. Contact Information